Legacy T Health Information

Aetna (Medical Benefits) - Retirees Only
800-288-8742 (POS, traditional indemnity and HMO Plans)
800-282-5366 (Medicare Advantage)
800-238-6279 (Mediare Advantage - For medical services requiring precertification)
800-628-3323 (hearing-impaired)
800-556-1555 (NurseLine)
M-F: 7:00 a.m. – 7:00 p.m. Central Time
www.aetna.com

Blue Cross and Blue Shield of Georgia
800-268-3988
M-F: 8:30 a.m. - 6:30 p.m. Central Time
800-662-9023 (for medical services requiring precertification)
M-F: 8:00 a.m. - 5:00 p.m. Central Time
888-724-2583 (NurseLine)
The NurseLine is available 24 hours a day, seven days a week
www.bcbsga.com

Blue Cross and Blue Shield of Illinois
800-621-7336
M-F: 7:00 a.m. - 7:00 p.m. Central Time
800-662-9023 (for medical services requiring precertification)
M-F: 8:00 a.m. - 5:00 p.m. Central Time
800-299-0274 (NurseLine)
The NurseLine is available 24 hours a day, seven days a week
www.bcbsil.com/att

Consumers' Medical Resource
888-426-7435
www.consumersmedical.com

United Behavioral Health
866-705-9767
+1-877-449-6611 (international)
877-449-6811 (hearing-impaired)
M-F: 7:00 a.m. - 7:00 p.m. Central Time, except some holidays
www.liveandworkwell.com

CIGNA Dental
888-722-5505
M-F: 7:00 a.m. - 7:00 p.m. Central Time
www.mycigna.com

CVS Caremark
800-378-8851
800-231-4403 (hearing-impaired)
M-F: 7:00 a.m. - 11:00 p.m.; Saturday 7:00 a.m. - 5:00 p.m. Central Time, excluding some holidays
www.caremark.com

CWA Appointed AT&T Healthcare Coordinator
Kim Wilburn
614-501-2442
kwilburn@ems.att.com

Avaya Information

Aetna
Medical (including Prescription Drugs, Mental Health, Chemical Dependency and Dental)
1-877-508-6927 / TDD 800-346-3344
M-F 8:00 a.m. to 6:00 p.m. ET
http://www.aetnanavigator.com

Avaya Health and Benefits Decision Center
Avaya Healthy Decisions, Enrollment Administration, Reimbursement Accounts and COBRA
800-526-8056 / TDD: 800-952-0450
M-F 8:00 a.m. – 8:00 p.m. ET
http://www.avayahealthydecisions.com

CWA Appointed Avaya Healthcare Coordinator
Theresa Douglas
678-421-5051
404-438-1613
trdouglas@avaya.com

AT&T / Avaya Representatives

Rosie Dunbar (VP)
Marvin Banks - Departmental Rep
You may contact your Rep via the contacts page. 

Avaya Retiree Information

Retirees are the backbone of our labor movement.  They have paved the way for the generations of workers that follow in their footsteps.  Our retirees stood for a vision and battling corporate greed they built the foundation of our great Union.

In support of our retirees this site is dedicated to providing resources and information pertaining to the retirees of AT&T (legacy T), Avaya, Acatel-Lucent and OFS and to address any issues or concerns that they may have.  This site is manned by C&T Staff dedicated to making a difference.

Additional Alliance Information

More info coming soon

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